My work spans federal agencies, cultural institutions, newsrooms, enterprise software, and early-stage product. Clients have included the Office of Justice Programs, Department of Homeland Security, Department of Defense, and DARPA; the Smithsonian Institution; The Washington Post and Politico; AbbVie; and the Population Reference Bureau.
I gravitate toward problems where the users are experts, the information is dense, and the cost of getting it wrong is high. The four case studies below show that range: a data analytics dashboard for enterprise database administrators, a high-stakes workflow portal for federal security reviewers, a breach-notification workflow for in-house counsel at a legal-tech startup, and a gesture-based interactive exhibit for a regional nature center.
-
Making a data warehouse legible to the people who fund it
Redesigning an enterprise analytics platform for both the engineers who run it and the executives who pay for it
-
Never losing your place in a six-month case
A clearance adjudication portal, redesigned on ServiceNow from three days of watching reviewers work
-
Designing for the decision a regulator will ask about
A breach-notification workflow for in-house counsel, built for a legal-tech startup with no spec and a clock running
-
Teaching a six-year-old to fly a hawk without a single word
A gesture-controlled exhibit for a regional nature center, designed for children who can't read yet